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So, you have a cap on expenses…what is your cap on over-paying claims?

January 11, 2018

 A claims manager once told me, “Indemnity money is hard to prove, and expenses glow in the dark.”  I’m sympathetic to that, I get it.  But you’re in the risk business.  Risk = probability x consequence.  Underwriters have projected the probability of loss.  Once a loss does occur, it is up to you to reduce the seriousness of the consequence. 
When you want to reduce the seriousness, you need a professional claims negotiator who is an expert on the equipment or machinery that is the source of the claim. 
email Tom:
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